A: Our typical turnaround time for a pet portrait at September Scottie is approximately 5 to 6 weeks from the date of order confirmation. This allows us to ensure each piece is crafted with the utmost attention to detail and care, reflecting the personality of your beloved pet. We recommend placing your orders well in advance, especially during peak seasons, to avoid any delays. If you have any specific deadlines or need faster service, please reach out to us directly, and we will do our best to accommodate your request.

A: When selecting an image for your pet portrait order at September Scottie, it's important to choose a photo that captures the genuine likeness and personality of your pet. Here are a few guidelines to ensure the best possible result: 1. High Resolution: Ensure the photo is high resolution with clear details. This allows for better accuracy and finer details in the portrait. 2. Good Lighting: Natural lighting is ideal, as it provides a true representation of your pet's colors and features. Avoid photos with harsh shadows or overly bright spots. 3. Close-Up: A close-up shot of your pet's face and shoulders generally works best. 4. Eye Level: Photos taken at your pet’s eye level are preferred. 5. Single Subject: For best results, use a photo with only one pet. If you wish to have multiple pets in the same portrait, ensure separate high-quality images for each pet, and I the artist can combine them. 6. Expression and Pose: Choose an image where your pet looks relaxed and happy. Photos that reflect your pet's typical behavior or special quirks can make the portrait more personalised and special. By adhering to these guidelines, you’ll help us create a beautiful, detailed, and lifelike portrait that you'll cherish forever. If you have any further questions or need assistance selecting the right photo, feel free to contact us at September Scottie.

A: At September Scottie, we are committed to ensuring that you are completely satisfied with your pet portrait. Because each piece we create is a custom, one-of-a-kind artwork, we do not offer refunds once the commission is in progress or completed. as its custom therefore cannot be resold, However, we strive to exceed your expectations and offer minor touch ups to the artwork if it does not meet your initial requirements. Additionally, please note that the excuse "it doesn't look like my pet" is invalid due to the nature of it being a painting and not a photograph. this is why the image you choose is very important, If a satisfactory compromise cannot be reached, please contact us within 7 days of receiving your portrait and we will work with you to find a resolution. Your satisfaction is our top priority, and we value the trust you place in our artistic services.